Latest tutorial
How to read Arco’s processing states
A quick walkthrough of what Arco means by uploading, processing, and ready, plus what to do when a lesson looks slow.
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The hub for private help, public product feedback, updates, and practical learning.
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One clear place to get unstuck
Arco now has a simpler support shape: private help stays private, public product direction stays visible, and tutorials live on the same site as the guide and changelog.
Fastest path
If something is broken or urgent, use support chat. If it is sensitive or needs attachments, use the private bug form. If it should shape the roadmap, use the feature request path.
Private intake
Report a private bug
Send screenshots, device details, and broken workflows privately. Sensitive bugs stay out of the public board unless we intentionally summarize them.
Open private bug formProduct direction
Request a feature
Share what would make Arco more useful. We review privately first, then promote the strongest requests onto the public board and roadmap.
Submit a feature requestPublic plan
View roadmap
See what is under review, already planned, in progress, and shipped without digging through a noisy backlog.
Open roadmapReference manual
Browse help
Use the guide for the full walkthrough of recording, summaries, chat, sharing, billing, and troubleshooting.
Open guideHow-to library
Watch tutorials & read articles
Shorter walkthroughs, videos, and practical articles for turning Arco into a calmer workflow day to day.
Open learn libraryLatest update
Clearer processing states and steadier upload recovery
Processing now feels more legible during long uploads, and the web app is better at recovering from interrupted transfers.
Read updateTop roadmap items
What users are pushing on right now
Teacher lesson packets after each session
Related guideA polished post-lesson packet with goals, clips, and next steps teachers can send immediately after a lesson.
Saved practice templates for recurring workflows
Related guideReusable prompts for scales, etudes, audition prep, and lesson follow-up so students can start a focused session faster.
Popular help topics
Choose the lane that matches your problem
Recording and processing
- A lesson will not process or finishes with missing transcript or summary.
- Audio uploaded but your lesson still looks stuck.
- You need help understanding why a lesson feels delayed.
Billing and purchases
- Apple subscription or top-up completed but your account did not update.
- You need to restore purchases or understand who manages your subscription.
- You are comparing Apple billing with Arco web billing.
Sync and backup
- Lessons or summaries are missing on another device.
- Google Drive backup is not behaving the way you expect.
- You want clarity on what syncs automatically and what stays local.
Account and sharing
- You cannot sign in or confirm your email.
- You need help with contacts, shared lessons, or invite codes.
- You want to request account deletion or clean up old data.
Frequently asked questions
How do I get support the fastest?
Use support chat when you need live back-and-forth. Use the private bug form when you need screenshots, device details, or a sensitive report that should not become public.
Where should I post a feature request?
Use the feature request form from Support. We review it privately first, then promote the strongest requests to the public feedback board and roadmap.
What is the difference between the guide and learn?
The guide is the full reference manual. Learn is the shorter library of tutorials, videos, and practical articles for specific workflows.
Why is the public feedback board curated?
We do not want a noisy public forum for every first draft, duplicate bug, or sensitive report. Private intake stays private first, then repeatable and broadly useful items are promoted publicly so people can upvote and track them.